MemoHoney Official Website › Refund Policy
Refund PolicyMemoHoney refund policy: the full sequence
Ring the order desk with your order ID and ask for a return authorisation.
Refunds run through +1 (302) 200-3480, not through this website: the address here cannot see an order. Return postage is the buyer’s cost, the desk takes 3–5 business days to process a received return, and the card takes a further 5–10 days after that.
The five steps, what each one is for, and the small print worth reading before you post anything.
The MemoHoney refund sequence in full
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund however politely it is asked.
Ask for a return authorisation and the return address
Do not post bottles back before you have it. An unannounced parcel can be refused at the door and then you have neither the bottles nor the money.
Put your full name, email and order ID inside the box
A box with no name in it is the commonest single reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer’s. Keep the tracking number until the refund lands, because it is the only proof the parcel moved.
Expect 3–5 business days to process, then 5–10 on the card
The first clock is the desk’s. The second one is your card issuer’s, and nobody at the desk can shorten it.
Where to send a MemoHoney return
The returns address is 425 Park Avenue, Floor 9, New York, NY 10022, USA. It is printed here because a reader should be able to find it without ringing, and it is not an instruction to post bottles there unannounced.
Get the return authorisation first. An unannounced parcel can be refused at the door, and a refused parcel goes back to you at your cost with nothing resolved.
The office address, 1585 Broadway, Floor 19, New York, NY 10036, USA, is a different place and is not where returns go.
The MemoHoney refund small print, in plain words
| Term | What it means in practice |
|---|---|
| 60 days from purchase | Shipping time comes out of the window. Start the capsules the day they arrive. |
| Opened bottles included | You can try it and still claim. This is the clause that makes the policy worth anything. |
| Buyer pays return shipping | Budget a few dollars for tracked postage. Untracked is a false economy. |
| Return authorisation required | One phone call. Posting without it is the second commonest way a refund stalls. |
| Name, email and order ID inside the box | The commonest way a refund stalls. A box with no name in it cannot be matched to an order. |
| 3–5 business days to process | Once the parcel is received and matched, not from when you posted it. |
| 5–10 days on the card | Your bank's timing, not the seller's. Nobody in the chain can speed it up. |
| Digital bonuses are not returnable | They are downloads. Keeping them does not affect the refund. |
These are the seller's stated terms. The terms shown at checkout are the authoritative version and take precedence over this summary.
What a MemoHoney refund does not cover
Return postage, which is the buyer’s cost. Original shipping on the two-bottle pack, where it was charged. And anything bought from a seller other than this desk, because this desk can only refund money it took.
That last point is the practical reason the where to buy page exists. A bottle from a marketplace reseller is inside that marketplace’s returns rules, which are usually shorter and almost never cover an opened supplement.
If a MemoHoney refund has not arrived
Check the tracking on the return first
Until the parcel is confirmed received, the clock has not started. This is why tracked postage is worth the difference.
Count business days, not calendar days
Three to five business days across a weekend and a holiday is nine calendar days, and that is normal rather than a problem.
Ring the order desk with the tracking number
+1 (302) 200-3480. That desk can see whether the return has been matched to your order and whether the refund has been issued.
Then ask your bank
Once the desk confirms a refund was issued, the remaining wait is the card issuer's. Five to ten days is ordinary and nobody in the chain can shorten it.
Keeping the MemoHoney paperwork
- The order confirmation email. It has the order ID, which every step above needs.
- The return authorisation, however it was given to you.
- The postage receipt and the tracking number for the return.
- A photograph of what went in the box, if the return is about damage.
- The card statement line showing the original charge.
- Keep all of it until the refund has appeared, and then a month longer.
Who publishes this MemoHoney website?
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
Order MemoHoney knowing exactly how to hand it back
60 days from purchase, opened bottles included, one phone call to authorise a return, and the postage as the only cost of changing your mind.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney On The Official WebsiteOne capsule a day · 30 per bottle · lot MEM-26/ME-7725
