Returns guide

MemoHoney Return Address: Where Returns Go and What to Do First

The MemoHoney return address is 425 Park Avenue, Floor 9, New York, NY 10022, USA. Do not post bottles there unannounced. First call the order desk on +1 (302) 200-3480 with your order ID and ask for a return authorisation. Then post the parcel with tracking, with your name, email and order ID inside.

By MemoHoney Team at Menmohoney · 6 min read · Returns guide · Reviewed by Dr. Alison Egeland, ND · Published November 6, 2026

What is the MemoHoney return address?

The MemoHoney return address is 425 Park Avenue, Floor 9, New York, NY 10022, USA. It is printed on the refund policy page and in the footer of every page on this site, so you can find it without calling.

Finding the address is the easy part. Using it at the right moment is what gets your money back. An unannounced parcel can be refused at the door. A refused parcel comes back to you at your cost, with nothing resolved. So the address is the last step, not the first.

Office address versus return address

MemoHoney buyers sometimes find two New York addresses and pick the wrong one. They are different buildings with different jobs.

Taken from the contact and refund policy pages of this site.

The MemoHoney return steps, in order

A return takes one phone call and one tracked parcel. These five steps keep it simple.

1. Call the order desk with your order ID. The number is +1 (302) 200-3480. The website mailbox cannot start a refund, however politely it is asked.
2. Ask for a return authorisation and confirm the return address. Do not post bottles before you have it.
3. Pack the bottles with your full name, email and order ID on a sheet inside the box.
4. Post it with tracking, at your own cost. Keep the tracking number until the refund lands.
5. Wait for processing: 3 to 5 business days once received, then 5 to 10 days on the card.

The guarantee runs 60 days from the date of purchase, not the date of delivery, and opened bottles are included. Ring before the deadline, not on it, because the return has to be authorised first. The guarantee page sets out the full terms.

What to put in the box

The commonest single reason a refund stalls is a box with no name in it. A parcel arrives at the returns address with bottles and nothing to connect it to an order, and it waits. Put these on paper inside the box, not on the outside where a label can cover them.

• Your full name.
• The email address you used at checkout.
• Your order ID.
• The bottles, opened or not. Opened and partly used bottles are included in the guarantee.

Keep the order confirmation email, the return authorisation, the postage receipt and the tracking number until the refund appears on your card, and then a month longer.

How long a Memo Honey refund takes

There are two clocks. The first is the order desk's: 3 to 5 business days once the return has been received and matched to your order. The second is your card issuer's: a further 5 to 10 days. Nobody in the chain can shorten that second one.

Count business days, not calendar days. Three to five business days across a weekend and a holiday can look like nine calendar days, and that is normal. If the refund has not arrived, check the return tracking first, then ring the order desk with the tracking number. Once the desk confirms a refund was issued, the rest of the wait belongs to your bank.

What a MemoHoney return does not cover

A few costs and cases sit outside the refund. It is better to know them before you post.

• Return postage, which is the buyer's cost.
• Original shipping on the two-bottle pack, where it was charged.
• The digital bonuses. They are downloads, and keeping them does not affect the refund.
• Bottles bought from another seller. The order desk can only refund purchases made through the seller's checkout.

That last point is why the where to buy page exists. A marketplace bottle sits inside that marketplace's own return rules, which are usually shorter and rarely cover an opened supplement.

MemoHoney questions

Our view

The MemoHoney return address is easy to find: 425 Park Avenue, Floor 9, New York, NY 10022. The steps around it are what make a return work. Call first, get the authorisation, put your name and order ID inside, and post with tracking.

Write the purchase date on the first bottle the day it arrives, and put day 60 in a calendar. Then a return is a calm phone call, not a race. The pricing page shows which pack gives you the most room inside the window.